Refunds & Cancellations Policy

1. Credit Purchases

DeepSolve operates on a credit-based system. When you purchase credits:

• Credits are added to your account immediately upon successful payment
• All purchases are processed through Cashfree Payments
• Prices are displayed in Indian Rupees (INR)
• You will receive an email confirmation for each purchase

2. No Refund Policy

This policy exists because:

• Credits are a digital product that is delivered instantly
• We incur costs from payment processing fees on each transaction
• Credits never expire, so they retain their value indefinitely

3. Exceptions

We may consider refunds only in the following exceptional circumstances:

• Duplicate charges: If you were accidentally charged multiple times for the same purchase
• Technical failures: If payment was taken but credits were not added due to a system error
• Unauthorized transactions: If you can prove a fraudulent transaction on your account

To request an exception, please contact us within 7 days of the transaction with your order ID and a detailed explanation.

4. Run Cancellations

If you cancel an in-progress DeepSolve run:

• Credits are reserved at the start of each run
• If you cancel mid-run, you are charged only for completed model calls
• Unused reserved credits are automatically refunded to your account balance
• This is handled automatically by our system - no action required

5. Pro Subscription

For Pro Monthly subscriptions:

• Pro access is granted for 30 days from the date of purchase
• There is no automatic renewal - each purchase is a one-time transaction
• Pro subscriptions are non-refundable once purchased
• Credits included with Pro are added immediately and follow the same no-refund policy

6. Account Termination

If you choose to delete your account or if your account is terminated for policy violations:

• Any remaining credits in your account will be forfeited
• No refunds will be provided for unused credits
• We recommend using all credits before requesting account deletion

7. How to Contact Us

For refund inquiries or issues with your purchase, please contact us at:

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the updated policy.