Privacy Policy

1. Introduction

DeepSolve ("we," "our," or "us") operates this website (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

2. Information We Collect

2.1 Account Information

• Email address (required for account creation)
• Name (if provided during signup)
• Authentication data from Google OAuth (if you sign in with Google)

2.2 Usage Data

• Questions you submit to DeepSolve
• AI-generated responses
• Model preferences and configurations
• Credit balance and transaction history

2.3 Technical Data

• IP address
• Browser type and version
• Device information
• Usage patterns and timestamps

2.4 Payment Information

Payment processing is handled by Cashfree Payments. We do not store your full credit card number, CVV, or bank account details. We only receive transaction confirmations and order IDs.

3. How We Use Your Information

• To provide the Service: Processing your questions through AI models and delivering responses
• To manage your account: Authentication, credit balance tracking, and billing
• To improve the Service: Analyzing usage patterns to enhance features
• To communicate: Sending important updates, billing receipts, and support responses
• To ensure security: Detecting and preventing fraud or abuse

4. Data Sharing

We share your data only in the following circumstances:

4.1 AI Model Providers

Your questions are sent to third-party AI providers (OpenAI, Anthropic, Google, etc.) to generate responses. These providers have their own privacy policies governing how they handle data.

4.2 Payment Processor

We share necessary information with Cashfree Payments to process your transactions.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request.

5. Data Retention

• Account data is retained while your account is active
• Conversation history is retained for your access until you delete it
• Billing records are retained for 7 years for legal compliance
• You can request account deletion at any time

6. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all data transmission
• Secure database storage with Supabase
• Regular security audits and updates
• Limited employee access to personal data

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain data processing activities

To exercise these rights, contact us at amirul@hyperreach.app

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics cookies.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

10. International Data Transfers

Your data may be processed in countries other than India, including the United States (where many AI providers are located). We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns, please contact us: